Return Policy

Parcel Returns Policy

Products may not be returned unless the incorrect product has been supplied by the THE TOOLSHOP or the product is damaged or faulty.
 

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
 

Please note:

  1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
     
  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
     
  3. The cost of returning the item to us is your responsibility.
     
  4. Delivery charges are only refundable where goods are faulty and a refund is made.


Export restriction

The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.

For all export orders: freight , customs duties,import taxes and all clearing costs to be paid in full by the person or company purchasing from THE TOOLSHOP