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Refund and Returns Policy

Refund and Returns Policy

The Tool Shop

Last updated: March 14, 2024

Thank you for shopping at The Tool Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.




The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:

·      You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

·      Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Tool Shop.

·      Service refers to the Website.

·      Website refers to The Tool Shop, accessible from www.toolshop.co.za

·      Goods refer to the items offered for sale on the Service.

·      Orders mean a request by You to purchase Goods from Us.



You are entitled to cancel Your Order within 24h without giving any reason for doing so.

The deadline for cancelling an Order is 24h from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:


By email: info@toolshop.co.za


We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.



In order for the Goods to be eligible for a return, please make sure that:

·      The Goods were purchased in the last 7 business days after delivery

·      The Goods are in the original packaging

·      The Goods are in perfect condition


The following Goods cannot be returned:

·      The supply of Goods made to Your specifications or clearly personalized.

·      The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·      The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·      The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.



A 10% handling fee will be charged on all machinery and power tools if returned.



You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


Unit 10 Skyview Retail Park

CNR C.R. Swart & Freda

Strijdom Park, Randburg

Johannesburg, Gauteng



We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If you have any questions about this Privacy Policy, You can contact us:

By email: info@toolshop.co.za

We have been in the business for over 20 years and are ready to assist you
The Toolshop has been in operation for 25 years and has a sound reputation for good customer service, trade excellence and friendly staff. We have an extensive product range that includes hand tools, electronic toolkits, motorcycle lifting equipment, measuring equipment, workshop equipment and power tools that we supply to the automotive and electronic industry.
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